Support agreements are available for all software solutions by Ingenieurbüro Dipl.-Ing.Karl Koch – basICColor – These guarantee for comprehensive technical support for your products. This support includes assistance with installation, registration and operation of all software and hardware products offered by Ingenieurbüro Dipl.-Ing.Karl Koch – basICColor –

Questions will be answered either by e-mail, or during business hours by phone. Our specialists provide competent, reliable and timely assistance.

To be able to accurately respond to your question quickly and efficiently, please include the following information with your request:

• Which basICColor product, and version number is installed?
• What kind of computer do you use (Mac, PC, model)?
• Which operating system do you use (Windows XP, Vista, 7, Mac OS X 10.x)?
• Which graphics card(s) are installed?
• Is a second monitor connected?
• What instrument do you use (if required for the product)?

Please also submit the corresponding log files, reports and profiles and a description of the problem.